You will get a refund of 100% of the Bitcoins you paid to Bitspend if one of the following are true:
- You contacted firstname.lastname@example.org and requested your order be cancelled, before an order confirmation email was sent to you.
- Your order cannot be placed on our end, for any reason what-so-ever.
You will get a refund of 100% of the USD value of your order is one of the following is true:
- You request a refund after an order confirmation email has been sent to you.
- You return the item to the retailer after it is shipped to you.
- You cancel the order after placement, but before it is shipped.